Intermittent performance issues on server 5.1

Incident Report for Zambion

Resolved

After monitoring the fix for over 90 minutes, we can safely conclude that the issue has been resolved. The issue was related to a number of database object indexes which required optimisation. Please reach out to us at service@zambion.com if you are still experiencing any performance issues or if you require further information.

Posted Nov 15, 2022 - 15:57 NZDT

Monitoring

The fix has been applied, and the server performance has improved to normal levels. We'll continue to monitor and provide an update shortly.

Posted Nov 15, 2022 - 14:05 NZDT

Identified

We've now identified the issue and are working on implementing a solution.

Posted Nov 15, 2022 - 13:51 NZDT

Investigating

Customers who are hosted on server 5.1 are experiencing performance issues. We're currently investigating and will provide an update in the next 15 minutes.

All other servers are operating as per normal.

Posted Nov 15, 2022 - 12:35 NZDT

This incident affected: Cloud.