Monitoring - A series of fixes have been implemented which seem to have resolved the issue. We will continue to monitor the platform's performance closely.
Dec 04, 2023 - 12:49 NZDT
Update - Over the past week, we've implemented a series of fixes to address the performance issues. Since applying these fixes, there has been a significant reduction in incidents being reported. We will continue to closely monitor the platform's performance until the issue is fully resolved.
Nov 28, 2023 - 16:02 NZDT
Identified - The issue has been identified and a fix has been implemented. No further incidents have been reported. We will monitor this closely.
Nov 24, 2023 - 16:49 NZDT
Update - We are still investigating the cause of the intermittent outage. We will implement a fix as soon as we identify the source of the issue.
Nov 24, 2023 - 09:23 NZDT
Update - We are continuing to investigate this issue.
Nov 23, 2023 - 18:57 NZDT
Investigating - Some customers are experiencing intermittent platform access issues. We are working on a fix.
Nov 23, 2023 - 18:35 NZDT
Cloud ? Operational
90 days ago
100.0 % uptime
Today
Timeclocks ? Operational
90 days ago
100.0 % uptime
Today
Payslips and Background Processes ? Operational
90 days ago
100.0 % uptime
Today
Customer API ? Operational
90 days ago
100.0 % uptime
Today
Mobile Application ? Operational
90 days ago
100.0 % uptime
Today
Email and Reporting Services ? Operational
90 days ago
100.0 % uptime
Today
Single Sign On ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 6, 2023

No incidents reported today.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

Unresolved incident: Intermittent platform outage.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Nov 23, 2023
Nov 22, 2023

No incidents reported.